Retail Excellence Trainer Milano

Retail Excellence Trainer
Milano
Lombardia, Milano

Position**:

Partnering with Country Managers and Store Managers, the **Retail Excellence Trainer** contributes to define retail training activities to develop Retail teams competence and confidence to provide the best guest experience and lift performance.

He/She ensures the implementation of the Retail Excellence Trainings in Store and is responsible that the necessary in-store coaching activities are correctly implemented and performed.

- Identifies training needs and follows-up with proposals to develop retail staff competences across the area of responsibility

- Ensures all staff is properly and timely trained on the topics defined by the Region (and in line with WW Retail Excellence Programs)

- Delivers training both in person and from remote (focus: guest engagement/service, selling skills, organization, action plans)

- Responsible for learning programs roll-out and trainings delivery adapting content and format to the audience based on their level as well as local context

- Guarantees that new hires have attended the induction/onboarding activities

- Ensure overall training calendar timely coordination and update (_in primis_ Product Training)

- Follows up on training initiatives to guarantee top level guest experience and impeccable execution directly providing coaching on the job when needed

- Partnering with Country Manager and Store Managers, monitors Retail Staff competences through the analysis of Mystery Shopping/NPS reports and works out follow up activities and training initiatives accordingly

- Partners with HR Business Partner for individual and team development plans

- Supports internal stakeholders (i. e.

: Product, Operations, CRM and Visual) in terms of learning methodology, and training delivery and verifies that the roll-out schedule is respected

- Takes care of the entire training organization process and logistics (choice of site and rooms, material preparation, training space arrangement, etc.

)

- Reviews training support material and makes sure defined approach, templates and quality standards are respected

- Is responsible for rehearsals and post-training follow up (evaluation, feedback, etc.

)

- Maintains training databases and performs updates as necessary to ensure accuracy

- Regularly examines data and creates reports that provides relevant insights

- Supports Country Manager and Store Managers in ensuring our retail policies and procedures are consistently implemented

**Profile**:

- University degree or equivalent culture

- Seniority (year): at least 5-7 years of experience in the role

- Good understanding of the retail business, of the client profile and of his expectations

- Background in luxury retail is a plus

- Aware of the dynamics and strategies as well as the daily routine on the shop floor

- Specific training skills in terms of techniques, contents design, organization, and roll-out (Needs analysis/design/delivery)

- Sincere interest in people development

- Strongly motivated and initiative oriented

- Excellent interpersonal relationship skills

- Passionate and energetic, communicates self

- confidence and reliability

- Proactive, flexible attitude and positive approach to change

- Ability to multi-task in a fast-paced environment

- Well-organized and confident in managing database and figures.

- Advanced use of Microsoft Office Suite (Power Point and Excel)

- Experience in SAP

English fluency is a must

**Additional information**:

Main internal and external stakeholders:

**Internal

- Country Manager

- Store Managers

- Sales Associates

- EMEA HR Business Partners

- EMEA Operations

- EMEA CRM

- EMEA Visual

**External

- Training suppliers