Retail - Lead Store Advisor (Milan) Milano

Retail - Lead Store Advisor (Milan)
Milano
Lombardia, Milano

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team based in our Milan Flagship Store - our first store in Italy On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience. Your Mission Continuously embody and communicate On's values and brand philosophy to internal and external customers Provide exceptional customer service from the moment the Customer enters to the moment they leave Lead and mentor a team of Store Advisors by demonstrating an exceptional customer focused approach and coaching for improvement Manage, implement and monitor daily zoning schedules to enable optimal customer flows Open and close store following protocol Provide input and ideas on merchandising and engaging events/community activities for the store Contribute feedback to store leadership to continuously improve store processes and customer service level Help maintain the visual standards in the store to deliver a premium experience to our customers Assist with inventory management, placing new product orders and fill-in orders Other duties as needed Your story 2 years of experience within a retail work environment Strong communication and interpersonal skills Ability to take initiative, learn quickly, and work both independently and as part of a team Eye for maintaining outstanding store condition and visual merchandising standards Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business Ability to read, write, and speak Italian & business proficiency in English About the Team As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. We're upbeat, fully living On's Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we're doing it together. We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition. What we offer On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We want to set everyone up for success, so here's the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think. Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things. Step One: It starts with you You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On. J-18808-Ljbffr