Retail Operation Area Manager Italia Milano

Retail Operation Area Manager Italia
Milano
Lombardia, Milano

Set up Brand policies deploying corporate guidelines and procedures to enhance efficiency and effectiveness of boutiques' operations. Maintain existing policies and procedures (ex.

Discounts, Consignment, Gifting, Deposit Management, etc.

), ensuring compliance and proper implementation by boutiques' staff. Supervise and coordinate IT procedures, ensuring their proper functionality & maintenance and contribute to the selection and implementation of new software. Cross-functional coordination among Commercial team, and Markets to provide the highest standards of boutiques' operational efficiency. Identify, share & implement best practices throughout the boutique network. Analyze the current flows and suggest improvements with a view to create a seamless client experience & minimize the salespeople administrative tasks. Implement ongoing training and development opportunities to enhance the boutiques' operations knowledge of sales teams. Support in designing and implementing procedures and guidelines for the Selling Ceremony, ensuring superior customer experience, and maximizing sales effectiveness. Define and manage after-sales support procedures, ensuring high customer satisfaction and promptly addressing customer requests and needs.

Bachelor's degree in business administration, Retail Management, or related field (preferred).

Minimum of 2 years of experience in retail operations field, fashion industry and thorough knowledge of practices and procedures related to retail operations management.

Proficiency in Retail management software, such as Retail Pro, SAP, Salesforce.

Strong organizational skills with a keen attention to details and the ability to multitask in a fast-paced environment.

Excellent communication and interpersonal skills, with a customer-centric mindset and a passion for delivering exceptional service.

Fluency in English would be considered a plus.

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