Retail Operations Supervisor Milano

Retail Operations Supervisor
Milano
Lombardia, Milano

Retail Operations SupervisorIndustry: Designer toys and collectible pieces Location: Milan, ItalyJob type: Full time Permanent Working Hours: 40 hours per weekAbout POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture.

Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain.

Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including Italy, Netherlands, UK, France, and Spain.

As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. For more information, please visit www.popmart.com and our LinkedIn Career page. What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to:Gain valuable professional experience covering the entire retail life cycleHave the opportunity to work with people from different countries and cultures in a collaborative environmentReceive structured customer service, retail operations, and product trainingBe proactively involved in the company's growthBenefits POP MART offers our employees: Selected POP MART toys as appreciation gifts every monthA structured bonus/commission scheme in line with the company's and the individual's performanceComprehensive training and development programsRegular team social eventsPaid rest breaksThe Role and CandidateThe Operations Supervisor will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in Italy.

Reporting directly to the General Manager – Italy Netherlands, the incumbent will focus on optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategy. Responsibilities Oversee daily store operations, ensuring efficiency, service quality, and compliance with company policiesMonitor and manage inventory flow, stock replenishment, and loss prevention strategiesOptimize operational costs and support initiatives to improve store profitabilitySupport store teams in implementing marketing campaigns, new product launches, and merchandising plansAssist with recruiting, onboarding, and training store-level staff, ensuring alignment with brand standardsConduct regular store visits and operational audits to assess performance and identify areas for improvementResolve operational challenges, providing hands-on support to store teams as neededWork closely with internal departments (e. g. , Marketing, HR, Merchandising) to align store operations with business goalsAnalyze store performance metrics and propose data-driven improvementsEnsure compliance with health safety, labour regulations, and brand guidelinesRequired Qualifications5+ years of experience in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retailStrong understanding of store operations, SOPs, and retail complianceExperience in store recruitment, onboarding, and trainingAbility to analyze store performance and improve operational efficiencyStrong problem-solving skills and hands-on approach to challengesProficiency in Microsoft Excel, PowerPoint, and reporting toolsStrong communication and teamwork skillsAdaptability to a fast-growing, high-energy retail environmentPermanent right to work in Italy without visa sponsorshipImmediately available or short notice period is highly preferredDesirable but Not Essential Experience in licensed merchandise, designer product VM, or collectible toysFamiliarity with the Italian retail marketProficiency in Mandarin or Chinese is a plus but not required