Retail Performance Manager Milano

Retail Performance Manager
Milano
Lombardia, Milano

Retail Performance Manager**:

**THE FASHION INDUSTRY'S FASHION BRAND

Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment

A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

If you're a MARNI Lover, this is a fantastic opportunity to join our Retail team and to actively contribute to the development of the business by becoming part of a thriving brand in a global Luxury Group.

**MISSION

The Retail Performance Manager role, reporting to the Global Commercial Director, will work with the corporate, the regional and the store management teams on improving business performance through a 360 strategy and on ensuring the delivery of exceptional service to our clients.

S/he will strive to identify and roll-out initiatives that will drive business performance and embed retail excellence across our stores and teams alike, working cross-functionally to support the development of the Performance culture in our network and to build best-in-class teams.

S/he will support the stores in their day-to-day retail and operational activities as well as champion retail projects (pop-ups, new store openings, etc. )

by designing and implementing management tools and KPIs to measure and optimize stores operations.

**PROFILE

- In collaboration with the Global Commercial Director help build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities

- Work in partnership with the Retail Manager and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience and on driving optimal scheduling (Match to Traffic, review of all store schedules, )

- Through effective store interactions help identify actions and learning strategies to support business needs and ensure each store is equipped with a 360 vision of the business which continuously supports elevating the in-store Client Experience and driving results

- Design tailored /by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience

- Adopt an individualized store approach in order to drive business performance and ensure action plans are implemented, adapted and followed

- Recommend value added activities that will increase individual UPT, promotes cross-selling of categories, increases retention and return rates of clients

- Provide regular in-depth analysis of outliers (over and under performing stores) and work with Retail leaders to set-up an action plan to improve the performance

- Organize periodical Store Performance Committee to report on progress and discuss action plans

- Collaborate with the Operations Manager in animating BOH efficiency and to streamline the sales process

- Ensure streamlined effective communications and processes throughout

- Provide on-going coaching to store management teams supporting their ability to drive an efficient profitable business and develop their team members attitudes skills and behaviors to deliver brand priorities

- Support store managers to create a culture of learning and development to support the client experience

**DESIRIED SKILLS & EXPERIENCE

- To be successful in this role, you will hold a combination of the following skills and attitudes:

- Proven retail experience (5-7 years) covering managerial positions at HQ or Regional level

- In-depth knowledge of the state of Retail in the Luxury world, as well as highest standards of Client Experience.

You have a customer centric approach and successfully worked around the notions of Client Experience

- Business acumen, numerical agility and forward-thinking vision as solid assets to perform well in the role

- Significant experience working around topics such as Retail Analytics, Store Planning and KPIs in a leading luxury company

- Excellent leadership skills to support you in influencing the many stakeholders of the role

- You take initiative and thrive for excellence and exceeding expectation despite of challenges

- You anticipate opportunities and threats so as to lead in the long run

- Agility and entrepreneurial spirit to support you in finding new approaches and solutions to the challenges of this role

- Able to handle complexity and work in multi-tasking environment

- Curious, open-minded with strong team-work skills

LI-FI

- Location: Milano, IT- Employment Type: Full time- Function