Retail Performance Manager Milano

Retail Performance Manager
Milano
Lombardia, Milano

Position**:

**MISSION**:

Develop the performance culture in the network, drive the operations and care service, with regular presence in the stores in order to support the business and ensure an outstanding client experience.

**RESPONSIBILITIES**:

- STORE PERFORMANCE ENHANCEMENT & MONITORING

- Issue and analyze main stores KPIs providing with recommendations to drive the business

- Challenge store's organization in order to maximize conversion rate and client experience

- CLIENT EXPERIENCE

- Management and follow-up of VOICE and Client Experience Benchmark

- Together with store management & training team, define actions in order to elevate the client experience

- STORE OPENING AND EXPANSION

- Proactively be involved with the Minorworks & Store Planning Team in any Front or Back of House's layout for new or expansion stores projects to ensure efficiency, optimized space and elevated client experience

- Help identifying new areas to improve operations

- CARE SERVICE MANAGEMENT

- Animate the community - define training needs

- Follow-up on in-store CS organization and define actions

- Leverage CS Voice to provide guidance in order to improve the client experience

- STORE RELATED PROJECTS

- Involvement together with Operations and Supply Chain Team in stock management projects

- Uniforms management and SCC - Process, control and budget management

**Profile**:

**REQUIREMENTS

- Based in Milan's HO;

- 3 to 5 years of experience in Retail;

- Fluency in Italian and English;

- 40% to 60% of time spent in the stores;

- Strong communication skills;

- Operational as well as analytical skills;

- Able to cope with changes and to adopt a positive attitude in front of challenges;

- Can deal comfortably with senior managers and determine the best way to get things done with them;

- Client-centric and supportive mindset;

- Pursues everything with energy, drive and desire to go further