Retail Sales Associate Venezia

Retail Sales Associate
Venezia
Veneto, Venezia

Overview:

The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience.

Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience.

As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

**Responsibilities**:

Basic functions of the Retail Sales Associate include:

- Greeting guests

- Answering questions - accurately and politely

- Answering the phone

- Making proficient sales transactions - using a point-of-sale system

- Handling cash and other forms of payment

- Maintaining proper cash drawer balances

- Directing guests to areas/restrooms

- Demonstrating impeccable product knowledge

- Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits

- Suggestive selling - using proven techniques (i. e. , related items, higher-quality items, transitional phrases)

- Maintaining a clean and organized store

- Maintaining proper product stock levels - through retail pulls & inventories

- Displaying Retail product - through HRC's visual display standards

- Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc

- Assuring the complete satisfaction of each and every guest

- Creating memorable experiences

- Entertaining guests to create "Raving Fans"

Additional Details:

Job Requirements include:

- Must be at least 19 years old

- Performing duties which require bending & reaching

- Lifting up to 30-pound boxes to receive/move product

- Standing, for up to 8+ hours

- Maintaining a well-groomed appearance ("having a plan")

- Following all uniform guidelines

- Practicing all safety & sanitation standards

- Recycling products, where possible

- Remaining calm in a hectic, fast-paced atmosphere

- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

- Displaying a positive and outwardly friendly attitude toward guests

- Maintaining HRC's 5 core Values and Mission Statement

Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts.

Please see the Host job description.

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