Retail Store Manager Milano

Retail Store Manager
Milano
Lombardia, Milano

Fanatics is designing a digital platform focused on the world of sports that will become the reference point globally.

Our company wants to ignite the hearts of sports fans and aims to reach thousands of fans around the world, offering a wide range of innovative products and services that can be accessed directly from our digital platforms (Fanatics Commerce, Fanatics Collectibles and Fanatics Betting & Gaming), giving everyone the opportunity to buy gadgets, match shirts, lifestyle and streetwear clothing and many other official items, collect cards, sports memorabilia and also bet on many sporting events.

Fanatics has a database of over 100 million sports fans from around the world, a partner network with over 900 sports properties, including major national and international sports leagues, sports clubs, player associations, individual athletes, some celebrities, colleges and universities and can boast more than 2, 000 points of sale throughout the world.

As a market leader with more than 18, 000 employees and hundreds of partners, suppliers and properties around the world, we have a responsibility to promote an increasingly ethical and sustainable future and we strive every day to build a community that is inclusive to all levels, including our employees, suppliers, partners and fans.

Furthermore, Fanatics works every day to ensure a positive impact on the communities in which we all live, work and play by promoting targeted volunteering activities.

Role

Your task is to manage and organize the Store staff to ensure the achievement of set objectives in terms of sales and profits, constantly offering a premium service to all customers.

**Responsibility

**Sales**:

- Maximize sales by effectively managing the work team

- Control and analyze the main KPIs including entries, conversion rate and average receipts

- Manage the Store spaces to optimize sales potential

- Contribute to the definition budgets with your direct manager.

- Monitor sales performance on a daily basis and promptly inform your manager in case of significant deviations from budget forecasts

**Customers**:

- Ensure that the highest level of customer service is guaranteed within the Store

- Provide and maintain the highest standards in terms of visual merchandising

**Costs**:

- Continuously monitor the Store management cost items.

- Reduce possible losses to a minimum, in order to increase profits

- Manage the organization and rotation of Store staff according to established budgets

- Implement rigid procedures to minimize losses in turnover resulting from damaged goods and/or thefts.

**Security**:

- Ensure compliance with all internal procedures relating to cash management

- Manage all aspects relating to the internal security of the Store, including that of subcontracted operators

- Supervise all activities within the Store

**Operations**:

- Collaborate with the purchasing office to guarantee correct replenishments to the Store, with particular attention to peak periods and according to the most important batches

- Interact with the warehouse to ensure that deliveries are made according to the scheduled timing

- Collaborate with the finance department to manage the administrative operations of the Store

- Optimize the management of dedicated stock

- Contribute to the growth of the team by sharing one's knowledge, relevant information and best practices with the Store Managers of other stores

**Marketing**:

- Collaborate with the marketing team to ensure that all activities are carried out according to schedule and check that the cash system is aligned with existing promotional activities

Personnel management:

- Guide, motivate and develop all members of your staff

- Organize work shifts based mainly on peak periods and scheduled matches

- Monitor the Store's performance clearly and effectively

- Carry out regular performance evaluations of your team members, in order to identify any training needs and promote professional growth opportunities

**Experience

- Many years of referenced experience in the retail sector

- Proven ability to achieve set objectives, optimize sales and control costs

- Experience of working in dynamic environments with high psychological pressure

- Aptitude for teamwork and relationships with external partners

- Proven experience in personnel management

- Ability to optimize all available resources

- Great leadership skills and business aptitude

- Ability to take on responsibilities and work independently

- Passion for football and the world of sport in general

- Excellent knowledge of the English language

**Benefits

Take this great opportunity to join our proactive and dynamic company.

Below are some of the benefits you will have access to as an employee:

- Opportunity to collaborate and interface with the best clubs and brands in the world of sport

- Work in a dynamic and forward-looking environment

- Discounts reserved for employees

Applications are open, join our passionate, young and sol