Retail Training & Performance Specialist Italy Bardi

Retail Training & Performance Specialist Italy
Bardi
Emilia Romagna, Bardi

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive.

As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses.

The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us.

So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

**Role purpose-

The Retail Training & Performance Specialist has the primary responsibility to act as the key custodian of brand and customer experience, growing retail capability and driving performance within their portfolio.

Through strong partnership with the Retail Business Manager, they provide targeted and timely training that is relevant to business goals and learner needs, resulting in exceptional customer experience and strong retail results.

**This role can be based in Milan or Rome.

**What we are looking for-

- Background in a customer and sales focused environment

- Proven track record of effective in-person and virtual facilitation

- History of successfully coaching others for performance

- Specialised knowledge in learning methodologies and adult learning principles Working knowledge of skin care and skin care industry

- Knowledge of hair care, body care, fragrance and home categories (advantageous)

- Proven ability to analyse performance and take appropriate responsive actions Track record of strong relationship management and collaboration

- Ability to problem solve and make decisions within business boundaries

- Strong written, verbal communication skills and commercial acumen

**Main responsibilities

-

EMBODY BRAND IDENTITY

- Role-models Aesop's intention & purpose in every behaviour & action

- Delivers foundational & ongoing training to foster deep understanding of Aesop brand, product, & experience

- Stays up to date with Aesop's positioning in the marketplace, sharing insights across portfolio to build confidence & capability

ENABLE OPTIMAL LEARNING & BUSINESS OUTCOMES

- Utilises training tools, systems & techniques to deliver impactful & scalable learning outcomes

- Partners with CM/D, RBM & RTM to plan & prioritise actions to meet short & long-term needs

- Plans & conducts regular & purposeful store visits to achieve lasting & positive impact

- Upholds portfolio learning completion & maintains accurate training data Advises on opportunities to enhance operational practices that impact customer & team

FINESSE CUSTOMER EXPERIENCE

- Trains & coaches to bring to life the customer journey, experience & touchpoints Educates on adaptive approaches to create inclusive experiences for a diverse customer base

- Objectively observes & assesses customer experience, identifying opportunities to elevate

- Plans & executes relevant, contextual & appropriate learning solutions Continuously promotes Aesop's entire range, embedding a deep understanding of relevance and interconnectedness

- Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio

ELEVATE PORTFOLIO PERFORMANCE

- Integrates observation, review & analysis of portfolio & team performance into daily workflow

- Partners with RBM to plan & implement relevant development activities Facilitates proactive development of self, colleagues & store teams through training, coaching & feedback

- Contributes to portfolio development & succession plans, sharing objective & relevant feedback on performance

**What's on offer

- We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee benefits include

- Generous product discount allowance and bi-annual complimentary product allocation

- Paid volunteering allowance for all employees

- Bonus opportunity based on personal, and business, performance

- Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities

- Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rew