Risk Manager, Trustworthy Shopping Experience Milano

Risk Manager, Trustworthy Shopping Experience
Milano
Lombardia, Milano

This role can be located in Milan, Luxembourg or Munich. We are looking for a Risk Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. The Risk Manager role involves interacting with multiple internal and external partner teams, including Program, Product, Operations, and Legal, and being the advocate for those teams in driving changes to our product. Key job responsibilities Defining strategies and owning the delivery of multiple projects, taking ownership to monitor their progress against key milestones. Leveraging a combination of data analysis skills, critical thinking, and collaboration to clarify highly ambiguous problems and present tangible solutions in an easy to understand format for leadership teams. Develop scalable mechanisms to report regular updates on projects within your ownership to key stakeholders, ensuring alignment is maintained across various WW teams. Partnering with our product team and partner teams to understand policy and process gaps, and developing solutions to close them. A day in the life Planning tasks and milestones to complete ongoing projects. Identifying root causes by obtaining/analyzing data and reviewing the current processes. Reaching out to existing and new partner teams for collaboration. Collaborating with policy, product, and tech teams to implement needed changes. About the team At Amazon, we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors, and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e. g. , counterfeit, trademark, copyright) and other abuse in our product catalog. J-18808-Ljbffr