Saint Laurent Senior Client Advisor Firenze

Saint Laurent Senior Client Advisor
Firenze
Toscana, Firenze

Social network you want to login/join with:Client:SL Luxury Retail S. r. l. Location:Job Category:Customer ServiceEU work permit required:YesJob Reference:201ca1152e2bJob Views:11Posted:22. 01. 2025Expiry Date:08. 03. 2025Job Description:DescriptionPURPOSE OF THE POSITION: A Senior Client Advisor contributes actively to the store sales and key indicators achievement.

They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients.

They also support the management team and colleagues while consistently upholding our Maison values, image, and standards. MISSIONS RESPONSIBILITIESProvide an outstanding client and after-sale service to all visitors and clients. Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests. Cultivate a robust client portfolio to secure a proactive and growing business. Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach. Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture. Show a transparent and genuine attitude with the client and create a unique connection with them. Communicate in a professional and authentic way, with clients and colleagues. Effectively use all the available tools to optimize business opportunities. Proactively support the front and back-of-house teams, their achievements, and ultimately the overall team spirit. Adhere to all company policies and operational procedures and follow them. PROFILEA preferred professional experience in providing a high-quality service focused on Client expectations, i. e. , in fashion accessory retail, in customer service, or in luxury hospitality. Have personal taste and passion for the fashion culture, and like to create personalized looks. Have a natural business mindset and an entrepreneurial spirit. Open-minded and looking for a company valuing audacity and authenticity. Strong team spirit to achieve common goals. At ease with using tools and applications, learns fast with new technologies. Motivation to work in a fast-paced environment, able to multitask prioritize. Proactive, enthusiastic, with a problem-solving attitude. Excellent written, oral listening skills, in English and local language. Embrace change and see it as an opportunity to grow and develop.

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