Saint Laurent Senior Client Advisor Firenze

Saint Laurent Senior Client Advisor
Firenze
Toscana, Firenze

Social network you want to login/join with: Client: SL Luxury Retail S. r. l. Location: Job Category: Customer Service EU work permit required: Yes Job Reference: 201ca1152e2b Job Views: 11 Posted: 22. 01. 2025 Expiry Date: 08. 03. 2025 Job Description: Description PURPOSE OF THE POSITION: A Senior Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards. MISSIONS & RESPONSIBILITIES Provide an outstanding client and after-sale service to all visitors and clients. Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests. Cultivate a robust client portfolio to secure a proactive and growing business. Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach. Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture. Show a transparent and genuine attitude with the client and create a unique connection with them. Communicate in a professional and authentic way, with clients and colleagues. Effectively use all the available tools to optimize business opportunities. Proactively support the front and back-of-house teams, their achievements, and ultimately the overall team spirit. Adhere to all company policies and operational procedures and follow them. PROFILE A preferred professional experience in providing a high-quality service focused on Client expectations , i. e. , in fashion & accessory retail, in customer service, or in luxury hospitality. Have personal taste and passion for the fashion culture , and like to create personalized looks. Have a natural business mindset and an entrepreneurial spirit. Open-minded and looking for a company valuing audacity and authenticity. Strong team spirit to achieve common goals. At ease with using tools and applications , learns fast with new technologies. Motivation to work in a fast-paced environment, able to multitask & prioritize. Proactive, enthusiastic, & with a problem-solving attitude. Excellent written, oral & listening skills, in English and local language. Embrace change and see it as an opportunity to grow and develop. J-18808-Ljbffr