Sales & Customer Care Specialist Milano

Sales & Customer Care Specialist
Milano
Lombardia, Milano

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also. . . in Germany and France!

With more than 170 team members and 2k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 100+ destinations all over the globe.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

**ABOUT THE ROLE

**JOB TITLE: Sales & Customer Care Specialist

**LOCATION: Milan, HQ

**TYPE OF CONTRACT: 1 year fixed term contract to start with

**SALARY RANGE: €25k-30k

**STARTING DATE: ASAP

**What you'll do**:

- You'll be working on sales; hunting down and converting leads through all our channels;

- You'll also be supporting our WeRoaders after they've booked a trip, answering their queries and preparing them for their upcoming adventure;

- You'll work closely with International Business Development to roll out the sales & customer care strategy, and develop best practices for sourcing and converting WeRoaders, as well as supporting them in their pre-departure journey;

- You'll find creative ways to generate new leads, building and utilising your network and optimising the most effective channels for interaction with potential WeRoaders;

- You'll keep the sales & customer care process organised by maintaining and updating an efficient sales pipeline and record of interaction with customers, as well an responding to all enquiries in a timely manner;

- You'll be an expert on all of our adventures, able to give tailored advice to customers who are looking for support in finding and ultimately booking their perfect tour, as well as preparing them for an adventure they've already booked;

- You support the team when required at events, meeting and engaging potential WeRoaders and helping to build our ever-growing international community.

**What we're looking for**:

- **You have 2+ years of **experience - **_in an office-based role_** - in sales/customer-facing roles, such as Sales/Customer Service/Customer Support or Sales Management. Excellent Sales and Customer Service skills. **:

- **You are a native English speaker or you speak the English language at a mother-tongue level. The entire recruitment process will be conducted in English. **:

- You are highly enthusiastic: an all-star communicator, able to transmit your energy and personality into your telephone, written, online and face-to-face interactions;

- You are a fast learner, able to quickly learn different processes across a range of platforms;

- You are ambitious: you love having a target to reach and exceed and are self-motivated to achieve results;

- You are a people person and comfortable proactively contacting customers who have shown an interest in the WeRoad product;

- You are ready for the challenge of scaling a product in Europe, you are proactive, use your voice, and are keen to help WeRoad International grow;

- You love traveling, learning and meeting new people - i. e. you have the WeRoad spirit!

**You will love working at WeRoad if**:

- You are ambitious, want to build and be part of something huge, growing faster than you thought possible

- You love travel and want to join a young, smart, and fun team of people who love it, too

- You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment

- You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start

- You welcome feedback and see mistakes as stepping stones to success

**What we can offer**:

- **A free WeRoad trip **every year to the destination of your choice. You didn't think we'd leave you hanging, did we? Become one of our Travel Coordinators and you could go abroad even more often.

- **A great workspace. **You will be working in our HQ in Milan, our very own coworking space called "C30" which embodies our company culture. There you'll find an open space layout, a fully equipped kitchen, an area for relaxing, table football, a company library, and a Tibetan bridge (yes. . we're serious!).

- **Opportunities to learn and build your network. ** Join the training program of our holding company, OneDay, and participate in the many meetups and events we host at our HQ or local offices to have fun and share knowledge with other people in the industry. In addition, we invest in training our employees, both on an individual basis but also as a team.

- **Best-in-class benefits. ** We have a generous paternity and maternity leave policy and give a bonus to newlyweds and new parents!

- **Unlimited Holiday**. You are the master of your own time. We have an unlimited holiday policy and encourage ea