Sales & Service Support Specialist Milano

Sales & Service Support Specialist
Milano
Lombardia, Milano

General Role

To function as the main contact over between clients and the store and to manage the after sales service of the Boutique.

Supporting with client feedback and assisting with queries, reservations, and complaints in accordance with the spirit of quality and excellence of Hermès.

Main responsibilities

- Being the contact person for clients and manager the After Sales Service.

- Processing verbal and written communication between clients and stores to help finalize and find a solution to client issues.

- Supporting and managing the after sales enquiries, such as repairs through SAV system, and control the logistic process.

- Supporting in CRM activities, such as the correct updating of customer information, also through the supervision of cashier staff.

Profile

- University Degree

- Must be fluent in Italian and English

- Have excellent interpersonal, communication and problem-solving skills and service orientation

- Must be organized, reliable and flexible

- Must be able to work independently and under pressure

- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Additional Information

A propos du groupe Hermès

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future.

It is a company founded on high standard values of dedication to excellence and authenticity of its objects.

An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 15. 000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea.

Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 11 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

- Type de contrat:

CDI

- Pays:

Italie

- Ville:

Milano

- Travail:

Retail

- Expérience:

Minimum 3 ans

- Société:

Hermès Italie