Sales Advisor GENOVA

Sales Advisor
Genova
Liguria, GENOVA

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

**What you will own and manage in your day-to-day work at Wilhelmsen**:

- Work closely with the customers, understanding & supporting the decision makers' needs and requirements related to Marine Product's complete portfolio.

- Advise and support customers on what, why, when and where to buy through good commercial and technical guidance.

- Identify and actively pursue sales and order building opportunities

- Utilize Tools and knowledge about the customer, in order to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth.

- Proactively follow up enquiries and capture sales Leads & Opportunities through planned quote follow up and similar customer facing activities.

- Be an active member of the Sales team for the respective account portfolio.

- Actively promote sales campaigns, promotions and initiatives to customers.

- Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in the most efficient way.

- Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets, and keep customers informed of changes in the order delivery status, surcharges and any other relevant information.

- Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests.

- Assist Order Processing Coordinators seeking commercial and technical advice on Requests for Quotation and Purchase Orders.

- Follow up customer complaints/non-compliances through the improvement/complaint system.

- Handle warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures.

**This role is a perfect challenge for you if**:

- Relevant education and/-or relevant work experience

- **Fluent in English and Spanish **- both in writing and speaking.

Knowledge of French will be a plus.

- Interest/experience in the shipping industry and marine products

- Customer focused with the ability to understand and react/adapt to their needs, and with the ability to turn opportunities into sales growth.

- Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues

- Solid commercial understanding and sales skills, with a professional and proactive attitude

- Growth mindset - Having a "Can Do" attitude, looking for solutions on challenges.

- Quickly adapts to changing circumstances, accepts new ideas and change initiatives

- Is always curious and enthusiastic to learn and develop and able to put learning into practice.

- Eager to share knowledge in order to increase the competence in the team.

- Good analytical skills and attention to detail.

Ability to act on Data Driven Insights.

- Ability to use Digital Tools (digital interest and savviness)

- Excellent telephone sales skills

- Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

- Shows respect and sensitivity towards cultural and religious differences

- Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction

**#LI-Post**: