Sales And Direct Marketing Support (M/F) Milano

Sales And Direct Marketing Support (M/F)
Milano
Lombardia, Milano

Description du poste**:

Duties and responsibilities

Sales support activities

- Advising Bank Insurance Specialists in managing Medical subscriptions as well as ensuring prompt customer assistance after selling

- Supporting Bank's inquires to facilitate CACI Dublin response as required

- Monitor the internal processes of CACI Italy and the Bank in order to ensure timely and effective support to the Partner Network

- Develop the corporate training program, plan and coordinate training sessions with the Bank Process and product training to partner networks and area managers supporting the process of launching new

products or campaigns: test development and validation, commercial accompaniment to the launch of the new offering. Gather information on the existing contracts and financial conditions of the partners;

- Contributing to the presentation/formalisation of offers to potential partners in accompaniment to CACI

teams (Milan and Dublin)

- Support CACI Milan and Dublin functions in the interactions with the partners (data, contracts, flows, ecc)

- Providing key contributions to the new product creation processSupport and development of ad hoc, cross-cutting and vertical projects (products development, management of dedicated initiatives, etc. )

Telemarketing activities

- Manage the activity of external contact centers, ensuring the correct execution of Telemarketing campaigns through constant monitoring and interaction

- Verify the performance of the KPIs, through analysis of the data and reports produced

- Maximize the potential of commercial activity carried out by contact centers

- Ensure that industry regulatory developments are promptly implemented by contact centers according to guidelines provided by the Legal and Compliance Department. Verify that the activity carried out by the contact centers is perfectly compliant with the instructions provided by CACI and in full compliance with the SLAs, including verifying the timing and correctness of the reports produced by the contact centers

- Document the evidence of the scheduled periodic checksKeep the archive of documentation and instructions provided to the contact centers constantly updated, relating to the sales process, regulatory aspects, as well as the IT requirements of the Campaigns

Interface

1. Dublin

2. Marketing

3. Development

4. Financial Partners/prospects

5. TPA/Contact centers

- Niveau d'étude minimum

- Bac + 3 / L3

- Formation / SpécialisationEducation: Business School/University

- Experience: 3 to 5 years professional experience, outsourced outbound sales activities (banking or insurance sector)

- Niveau d'expérience minimum

- 3 - 5 ans

- Langues

- Good knowledge of the English language

- **Entreprise Crédit Agricole Assurances**:

Crédit Agricole Assurances est le 1er assureur en France et le 1er bancassureur en Europe. Le groupe propose une gamme de produits et services en épargne, retraite, santé, prévoyance et assurance des biens. Ils sont distribués par les banques du groupe Crédit Agricole en France et dans 8 pays dans le monde, par des conseillers en gestion patrimoniale et des agents généraux. Les compagnies de Crédit Agricole Assurances s'adressent aux particuliers, professionnels, agriculteurs et entreprises. A fin 2023, Crédit Agricole Assurances compte 5 800 collaborateurs et son chiffre d'affaires s'élève à 37, 2 milliards d'euros (normes IFRS). Leader de l'assurance emprunteur en France et 3ème acteur européen du domaine, ainsi que 1er en France concernant la prévoyance décès, l'assurance obsèques et la dépendance, nous développons des solutions pour couvrir les risques liés au décès, à l'arrêt de travail et à la dépendance, auprès des jeunes, des familles et des séniors, des salariés et des professionnels, via des parcours multicanaux intégrés dans les process de nos partenaires : banques de détail et sociétés de financement spécialisées en France et Europe. Ce sont près de 500 collaborateurs, basés à Paris, Lille, Dublin et Milan, qui contribuent à cette activité. Convaincus que la Diversité est une source d'enrichissement pour tous, nous sommes engagés en faveur de l'inclusion. Nos postes sont ouverts à toutes et tous, quels que soient les handicaps ou les singularités de chacun.