Sales And Resource Planner - Crc Department Bardi

Sales And Resource Planner - Crc Department
Bardi
Emilia Romagna, Bardi

Make a virtual tour inside Nestlé in Italy

**Position Snapshot**:

- Nespresso Italy

- Permanent Contract

- At least 2-3 years of professional experience in Customer Care or Service Role

- Fluent in Italian and English

**Position Summary**:

In this role you will be responsible to drive improvement in performances on sales and services, working closely with Outsourcer.

Supporting the outsourcer to facilitate their operations through initiatives across the functions to boost sales and improve service team and help process engineer with area of intervention.

**A day in the life of Sales and Resource Planner**:

- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance; highlight and anticipate possible issue; provide Pareto analysis.

- Identify improving areas, actively promote continuous improvement approach; quantify costs and benefit, create a schedule plan.

- Contribute to identify opportunity of saving and reduction of non-value-added activities.

- Manage compliance for contact center activities and Business Continuity Plan

- Review requests for flexible working, identifying impacts on the business and advising line managers in order that the needs of the business are considered in decision making.

Able to find the best shift patterns to minimise negative effects.

Pro-actively resolve conflicts with staff and managers, in order to maintain good employee relations balanced with the needs of the business.

- Manage and advise on requests for resource management information to ensure effective decisions around changes to business process.

**What will make you successful**:

- 2 years relevant and successful operational experience at market/business environment:

- Service and Customer oriented

- Relevant operational experience at market/ business level, in the following areas is beneficial: Outsourcing management, Customer Care, Business Analysis

- With strong problem-solving attitude and open minded

- Accurate, structured and with attention to details

We are Nestlé.

We are the **_Good food, Good life _**company.

- Good food, Good life _is our promise, it is a daily commitment.

It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People _**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity **can make us grow both as individuals and as a company.

This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels.

We believe **diversity is a winning factor **and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities **, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.

**LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism **are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.