Sales Assistant (Full Time) - Rinascente Milan Milano

Sales Assistant (Full Time) - Rinascente Milan
Milano
Lombardia, Milano

Position**:

**Overview**:

You will act as an ambassador for brand in our Rinascente Milan store.

Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus.

In doing so, creating and maintaining loyalty to both the store and the brand.

You will also be responsible for the management of stock; ensuring that deliveries, transfers and general organization of the stockroom is carried out with great attention to detail and efficiency.

**Your Mission**:

**Sales Performance**:

- Provide excellent service through continued commitment to our service values and standards.

- To know and achieve your, and the store's daily, monthly and annual sales targets.

- Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.

- Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.

- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.

- Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.

- Understand all policies, procedures and compliance.

- To ensure that all relevant procedures and policies are understood.

To carry out work according to those standards.

- Presentation must be in line with company's uniform and grooming standards.

- Understand and align with PCI compliance policy and regulations, consistently.

- Adheres to Security and Health and Safety regulations.

- To replenish stock and maintain high standards of merchandise and product presentation.

- Support the store with cycle counts and during bi annual inventories

- Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

**Stock Management**:

- Be responsible for physical organization of the stockroom, ensuring that it is tidy and that stock is stored in a clear and efficient way.

- Be security conscious in order to highlight any stock that is missing from the stockroom

- Be responsible for organization and replenishment of all packaging.

- Receive all weekly deliveries into the store and checking that the stock matches the invoice.

Inform inventory control of any discrepancies.

Also inform the SM of any new stock arrivals

**Profile**:

**Your Talent**:

- Excellent communication skills.

Italian and English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)

- Sales Experience ideally within fashion / luxury retail.

- Experience in a customer service role with face-to-face customer contact.

- Excellent numeracy and IT skills

- Excellent knowledge of Microsoft packages (Word and Excel)

- Ability to adapt to frequent change and a high-pressure environment

- Ability to initiate contact and communication effectively

- Motivated by being a great teammate with a common goal

- Strong Clienteling skills and experience