Sales Associate Christmas Period - Boutique Bologna BOLOGNA

Sales Associate Christmas Period - Boutique Bologna
Bologna
Emilia Romagna, BOLOGNA

23. 09. 2024

Sales Associate Christmas Period - Boutique Bologna

Contract type: Internship

Country/Region: Italy

City: Bologna, Bologna

Job: Retail

Experience: Minimum 1 year

Company: Hermès Italie SpA

Job description

**GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

**MAIN RESPONSABILITIES

- Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;

- Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;

- Support customers providing all type of information, including aftersales product care suggestions;

- Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;

- Collect and update client data, in accordance with privacy policy and company procedures;

- Play an active role in customers' events and animations whenever needed;

- Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

**PROFILE

- Bachelor's degree preferably with a fashion/linguistic focus;

- Fluency in Italian and English. A third language will be considered an advantage;

- Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;

- Proficient with Excel / IT tools;

- Willing to work temporarily. The fixed-term contract is estimated to cover the Christmas period for three or four months;

- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

- Excellent interpersonal and communication skills, with a customer service orientation;

- Team player mentality to build meaningful relationships and ability to work autonomously;

- Availability, flexibility and dynamism to function in a high-pace environment;

- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.