Sales Associate, Florence Firenze

Sales Associate, Florence
Firenze
Toscana, Firenze

The Sales Associate represents the Company with clients.

Is a professional in the sales of luxury goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer.

Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store

- Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction

- Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales

- Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level

- Receives and displays the products according to the established procedures

- Constantly maintains a tidy working place according to the Company guidelines

**Sales

- Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony")

- Provides and maintains a high level of customer service

- Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation

- Takes part in the store and department meeting

**Client Management and CRM

- Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image

- Manages claims with the supervisor support

- Turns every touch point with customers into a positive situations, always promoting Brand image

- Communicates to the Management the collected information regarding clients

- Executes the follow up of clients' requests

**Product

- Participates to all the product presentations (of all the product categories) done in the store

- Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store

- Ensures the appropriate care (cleaning, cure, replacement, etc. )

of the store

**Visual

- Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

**Stock

- Is always updated on the store stock in order to optimize sales

- Participates to end of the year, sector and rotation inventory for each product category

**Thefts and losses

- Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving

- Swiftly points out to his supervisor if something is missing

**Profile**:

- Relevant work experience as Sales Associate in a luxury boutique

- Aligned with the Brand identity and detail oriented

- Passion and high motivation for Loro Piana products and Brand

- Excellent interpersonal, teamworking and problem solving skills

- Good stress management, flexibility and adaptability

- Fluent English, both spoken and written; other languages are a plus