Sales Back Office
The role of a Sales Back Office is to assist the sales team with daily sales administration activities, including processing sales orders and invoices, RMAs, and any other supporting activity and documentation.
Responsibilities/duties:
- Sales order and data entry and supporting documentation
- Order invoicing
- Handle orders between IK's regional offices
- Liaise with internal and external logistics partners and provide the necessary documentation
- Administrative tasks, including filing reports or presenting the sales team with necessary documents
- Provide data and reports to help the sales team
- Deal with customer enquiries and issues
Skills and Abilities:
- Attention to detail
- People oriented
- Excellent communication skills
- Strong problem solving skills
- Ability to multi-task, prioritize and manage time effectively
- Strong phone handling skills and active listening
**Requirements**:
- Excellent written and verbal communication skills in Italian and English
- Other languages (particularly French, Spanish, German) a strong benefit
- Computer proficient, with proficiency in Microsoft Office including Word and Excel and familiarity with administrative software
- Experience with import/export procedures
- 10 years of experience in sales administration / back office or equivalent, dealing with international customers
The position is located in Modena, Italy.
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