Sales Manager (Digital Transformation) Lazio

Sales Manager (Digital Transformation)
Roma
Lazio, Lazio

Microsoft's Publi Sector Team focuses on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes, a great customer experience, growth in revenue, consumption and usage for Microsoft.

- Your role is pivotal to the overall success of Microsoft.

You will lead a team of sellers (Account Executives and Account Technology Strategists) to execute Go to Market strategy for your Industry/Territory.

You are accountable to achieve business growth through delivering customer value.

- The Account Team Unit (ATU) is the organization that owns the customer relationship and orchestrates all internal and partner resources to achieve customer business outcomes.

The ATU covers a certain territory of Enterprise accounts within an industry.

You will leverage your extensive Executive customer and partner relationships to lead a high performing team.

In this role, you will accelerate your career growth, help customer digital transformation, and deepen your cloud expertise

**Responsibilities**:

**Responsibilities

People Management

- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

- Model - Live our culture; Embody our values; Practice our leadership principles.

- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

- Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.

Driving Business Growth by Customer and Partner Obsession

- Actively maintains and leverages a comprehensive understanding of their customers' business needs, strategies, and priorities within the portfolio.

Coaches team(s) to anticipate their customers' needs and to educate customers on positioning Microsoft products and services to increase customer budget.

Directs team(s) to translate features into customer business impact and outcomes that accelerate the customer's digital presence.

Manages the development of plans to offer targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solutions for customer and industry needs.

- Leads digital transformation efforts across accounts to drive business outcomes and create business value for customers across the customer set.

Empowers their team(s) to field innovative ideas that showcase the value of digital transformation and provides guidance related to the execution of such transformation.

Enables team members to leverage corporate resources, engages cross-industry resources, and removes internal blockers to drive customer transformation.

Ensures line-of-business wins are captured (e. g. , testimonials), referenced, and socialized across teams to identify best practices and align digital transformation strategies.

Facilitates full alignment between teams in order to execute effectively.

- Empowers virtual teams to define strategies, objectives, and a rhythm of business (ROB) for account planning across the customer set, clearly articulating standards and priorities.

Directs and coaches team(s) or manager(s) where and how to invest account management resources and other stakeholders.

Oversees and directs maintenance of periodic coaching rhythm with sellers.

Coaches, inspires, and influences engagements between internal and external senior decision makers on long-term business planning, the development of scalable strategic plans, and anticipating customer trends and needs across aggregate accounts.

- Directs long-term customer satisfaction growth and maintenance strategies.

Drives business portfolio management to contribute to overall business growth.

Manages relationships with customer stakeholders and the collection of feedback (both formal and informal) within the portfolio to identify and understand the drivers of satisfaction and/or dissatisfaction.

Holds team(s) accountable for customer (dis)satisfaction issues and coaches them to resolve those issues.

Ensures key stakeholders are aligned with success measures across teams and track progress against plans, orchestrates internal and external resources to anticipate customer satisfaction issues, determine the root cause of problems, remove blockers, and establish recovery action plans to improve customer's overall experience.

- Directs the development and implementation of strategies for maximizing selling and customer add opportunities.

Ensures plans highlight solutions to solving additional business and technology issues.

Provides guidance on storytelling strategies to lead account conversations, evaluating account performance, developing short

- and long-term strategies, and acting upon optimization opportunities.

Shares best practices and leverages expertise cross-functionally to identify and act on opportunities to drive growth, revenue, and adoption outside of the portfolio.

Encourages and coaches team on how to exhaust all opportunities t