Sales Operation Coordinator- Italy Milano

Sales Operation Coordinator- Italy
Milano
Lombardia, Milano

We're always on the lookout for people who share our ambition — passionate, driven people with fire in their hearts.

Do you think you have what it takes?

**This is a 6 month fixed term contract.

**THE GIG

We are looking for an outstanding Sales Operation Coordinator to come and work with us looking after our accounts for 6 months.

You will be working closely with our Sales, Distribution Centre, Supply & Demand and Finance Teams.

- Manage all daily activities and be the key point of contact for enquiries from customers and other departments and Work closely with Sales Teams, Distribution Centre, Supply & Demand teams.

To ensure relevant information, issues, process changes are promptly dealt.

- Answer to all wholesale customers telephone enquiries, responded to and actions taken as appropriate

- Ensure all customers' queries are managed and that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance.

- Ensure prompt, timely and accurate input of customers' orders within given deadlines.

- Keeps direct contact with customers, promptly providing them with all required information.

- Highlight any problems/errors identified on customers' orders and ensure customer order details are validated prior to order entry,

- Release orders according to allocation coverage, customer requested delivery date, customer's shipping and fulfilment requirements and company target needs.

- Handle returns of goods, strictly following the company's guidelines and rules.

- Regularly report to Team Leader workload status, issues to be solved,

- Maintain the ship-to customers' master file and audit data governance

- Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account.

In particular: liaise with credit department to ensure that queries are resolved, with Supply & demand to ensure full

- and in-time coverage of orders.

- Liaise with the warehouse and distribution to ensure that VAS is carried out correctly and that SLA are respected as well as on time delivery.

- Provide cover as necessary for other staff members (i. e.

holidays, sickness, etc ).

- To support and assist any colleague and department in case of need or if required.

**THE STUFF THAT SETS YOU APART

- Extensive experience in a B2B role in fashion/footwear industry

- Excellent math, organization, and time management skills

- Ability to work in a fast paced, performance-based environment

- Able to manage interpersonal relationships

- Fluent in Italian and English.

Language skills are a bonus.

- Handling and understanding of analytical data

- Focus on data accuracy, proactive and detail oriented

- Process driven, supply chain and operationally driven

- Completer, finisher, forward thinking,

- Innovative, Adaptable and willing to embrace change

- Customer Orientated

- Team player and collaborative

- Exceptional written and oral communication skills

- High standard of IT literacy - ability to use ERP, CRM systems in addition to Microsoft Office packages (Word, Excel, etc. )

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- EDI literacy is a plus

**OUR FUNDAMENTAL QUALITIES

It's never just a job at Dr. Martens.

It's a way of life.

We live and breathe our Fundamentals: INTEGRITY.

PROFESSIONAL.

PASSIONATE.

TEAM PLAYERS.

Working for Dr. Martens is everything you'd expect it to be.

We're a diverse, passionate bunch who believe each role is as unique as the person who does it.

**WHAT'S IN IT FOR YOU?

- Welcome to the family free pair of docs

- 65% off all docs and 50% off all accessories

- We have a dedicated culture team focusing on wellness and charity work across the business

- DM's online communications portal for recognition, company information and access to discounts from 100's of retailers and lifestyle events

- Our Employee Assistance Programme - for when times might get tough

- Mental Health First Aiders and the Mental Health Pledge

- DM Foundation, supporting and empowering our communities around the world

- At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best.

Part of this commitment is being an equal opportunity employer.

All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age. _