Sales Operations Italy
Humangest S. p. A. Humangest Spa is researching for an important client company that designs, produces, and distributes high-quality materials for footwear, accessories, and functional apparel. We are looking for a Sales Operations Executive and Business Analyst to work from a home office with a 20% travel requirement to all 3 Italian sites. Day-to-day Sales Operational ResponsibilitiesSupport Sales Teams and Customer Service Teams in timely and accurate pre-sales, during-sales, and after-sales activities. Address concerns collaboratively with relevant teams to ensure smooth business transactions. Sales Analysis And ReportingExtract information from ERP and Excel files and prepare the data analysis to support sales and customer service's needs. Support the management of Customer, Materials, and Pricing Master DataMaintain up-to-date and accurate data to support timely and efficient customer service. Support operational strategies aligned with Commercial and Customer Service teams for sustainable business growth. Commercial Support For Cross-Functional CollaborationAlign with key stakeholders and support growth, efficiency, and customer satisfaction initiatives. Collaborate with other functional teams to implement regulations and policies. Sales Demand Planning SupportSupport SOP process. Participate in monthly sales demand planning meetings to ensure timely availability of materials for customer orders. Key AccountabilitiesDay-to-day Sales Operational supportSales Analysis and ReportingSupport the management of Customer, Materials, and Pricing Master DataCommercial SupportSales Demand Planning supportEducation And Professional ExperienceMinimum 3 years of experience in sales operations or customer services. Familiar with ERP systems e. g.
LN, Sage, and Baan, as well as customer ordering systems. Proficiency in systems and software applications like Excel, Word, and SAP. Strong analytical skills. Able to work in operational tasks, such as managing customer, price, and product information in ERP systems. Good interpersonal communication skills. Proactive and able to work independently under pressure with high accuracy. Excellent proficiency in English with a good command of Italian. Effective communication skills. Ability to develop and maintain good working relationships at all levels. Demonstrated growth mindset and ability to apply data-driven insights. Capable of working in a competitive, demanding, and time-critical environment. Proven ability to follow up thoroughly and attention to detail while keeping the broader project goals in sight. Strong analytical and data interpretation skills.
Ability to grasp complex information and simplify it. DesirableDegree in Business Administration or equivalent knowledge acquired with professional experience. Fluency in additional European Languages, preferably French or German. Knowledge of industrial/manufacturing business model and structure.
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