Sales Services Senior Specialist
About the Position:This position reports to Sales Services function and aims at giving B2B customers the best experience @ PUCCI, acting as first point of contact, advocating PUCCI Values and Image. About the Role:The Sales Services Senior Specialist takes care of questions and complaints, give information about products, manages orders and process returns. Responsibilities:Liaise with the logistic team to develop the flow and delivery of the merchandise, in accordance with the necessity of the B2B clients or the delivery agendaProvide information and other assistance to credit and accountant teams regarding customer's credit or payment issuesManage the incoming communications from customersLiaise with the product and production department for any specific product request from customersIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by offering the most appropriate solutionManage any litigation that may occurManage and periodically update international price-list, in accordance to the exchange ratesConduct analysis and produce reports on the activityManage and review orders from the time of receipt to the time of shipmentManage the loading process of orders during and after Sales campaign (client registrations, order confirmations and cancellations)Qualifications:At least 5 years of previous experience in similar position, possibly in the Fashion Industry and international markets; Excellent Knowledge of the main delivery processes, including in e-commerce; Customer centricity attitude; Analytical mindset witha very good attention to details; Interest for Digital. Required Skills:Excellent communication skillsTeam playerAble to work in a complex and fast changing organizationResult and problem solving orientedPreferred Skills:Languages: Italian + Excellent English knowledge.
Use of Microsoft Office tools.
Xls proficiency.
AS 400 and Stealth 3000 desired.
Diventa il primo a rispondere a un'offerta di lavoro!
-
Perché cercare un lavoro con PostiVacanti.it?
Crea Il Tuo Job Alert![]()
Ogni giorno nuove offerte di lavoro ![]()
È possibile scegliere tra un'ampia gamma di lavori: il nostro obiettivo è quello di offrire la più ampia selezione possibile ![]()
Ricevi nuove offerte via e-mail ![]()
Essere i primi a rispondere alle nuove offerte di lavoro ![]()
Tutte le offerte di lavoro in un unico posto (da datori di lavoro, agenzie e altri portali) ![]()
Tutti i servizi per le persone in cerca di lavoro sono gratuiti ![]()
Vi aiuteremo a trovare un nuovo lavoro
