Sales Services Senior Specialist
About the Position:This position reports to Sales Services function and aims at giving B2B customers the best experience @ PUCCI, acting as first point of contact, advocating PUCCI Values and Image. About the Role:The Sales Services Senior Specialist takes care of questions and complaints, gives information about products, manages orders and processes returns. Responsibilities:Liaise with the logistics team to develop the flow and delivery of the merchandise, in accordance with the necessity of the B2B clients or the delivery agenda. Provide information and other assistance to credit and accounting teams regarding customer's credit or payment issues. Manage the incoming communications from customers. Liaise with the product and production department for any specific product requests from customers. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by offering the most appropriate solution. Manage any litigation that may occur. Manage and periodically update the international price list, in accordance with the exchange rates. Conduct analysis and produce reports on the activity. Manage and review orders from the time of receipt to the time of shipment. Manage the loading process of orders during and after Sales campaign (client registrations, order confirmations, and cancellations). Qualifications:At least 5 years of previous experience in a similar position, possibly in the Fashion Industry and international markets; Excellent knowledge of the main delivery processes, including in e-commerce; Customer-centric attitude; Analytical mindset with a very good attention to detail; Interest in Digital. Required Skills:Team player. Able to work in a complex and fast-changing organization. Result and problem-solving oriented. Preferred Skills:Languages: Italian + Excellent English knowledge.
Use of Microsoft Office tools.
Excel proficiency.
AS 400 and Stealth 3000 desired.
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