Sales Support Advisor PERUGIA

Sales Support Advisor
Perugia
Umbria, PERUGIA

Sales Support Advisor Part Time

Sales Support - Italy

IDS is a leading in-vitro diagnostic solution provider to the clinical laboratory market.

We develop, manufacture and market innovative immunoassays and automated immunoanalyser technologies to provide improved diagnostic outcomes for patients.

IDS Italy is based in Spello and was founded in 1996 by Diametra, in 2014 the site became a subsidiary of IDS.

Our site in Italy engages in the manufacturing, research and development of manual invitro diagnostics devices (ELISA).

Activities at the Spello site include own brand production and OEM production of bulk supplies, unlabelled reagents, and customised packaging.

In addition, The R&D team also engages in the development and customised design of in vitro diagnostic reagents for IDS automated instruments.

We are looking for Sales Support Advisor.

Details

Part Time, Working 24 hours per week, on a Temporary 12 Month Contract

Job Purpose

To process external & internal customer orders and to provide a first-class support service for customers and sales teams.

Principal Accountabilities

Processing sales order for Direct Customers and Distributors.

Managing the orders from start to finish, providing everything Customer/Distributor requires.

Processing customer invoices.

Setting up new accounts.

Ensuring that all export activities are processed according to the legal guidelines

Working alongside RA in making sure the products are Registered.

Working closely with QA to ensure compliance with all QA procedures

Liaising with operations for order requirements/planning of stock.

Liaise with logistics to ensure shipping deadlines are met daily meetings.

Managing made to order products from Production, working closely with customers.

Responding to enquiries with standard responses and creating/updating standard responses.

Assisting in the answering of incoming calls to the Switchboard.

Addressing Non-Technical complaints, to make sure customers receive timely feedback and replacements

Processing pricing and maintaining price lists

Creating quotations/supplying pricing

Participate in meetings as and when required, representing the department

Supporting during external Auditing

Responsible for maintaining the filing system

Skills, Knowledge and Experience

A very good level of English is required

**Skills**:

Good understanding of the sales process

Excellent communicator with customers locally and international customers

Understanding different global cultures

Ability to convey technical information accurately

Ability to work on contract from a commercial side with Legal team

Good organizational and administrative skills

Ability to work to deadlines

Ability to work as an individual and as part of a team

Able to accept flexibility in working methods

Good computer and Keyboard skills

Knowledge

Understand the principles of sales process.

Good understanding of an ERP system, Microsoft Outlook, Customer Relationship Management database

Experience

2 years' experience working in a similar customer care/sales environment

Please send your CV with photo.