Sales Support Advisor Part Time Ello

Sales Support Advisor Part Time
Ello
Lombardia, Ello

Sales Support Advisor Part Time

**Sales Support - Italy

IDS is a leading in-vitro diagnostic solution provider to the clinical laboratory market.

We develop, manufacture and market innovative immunoassays and automated immunoanalyser technologies to provide improved diagnostic outcomes for patients.

IDS Italy is based in Spello and was founded in 1996 by Diametra, in 2014 the site became a subsidiary of IDS.

Our site in Italy engages in the manufacturing, research and development of manual invitro diagnostics devices (ELISA).

Activities at the Spello site include own brand production and OEM production of bulk supplies, unlabelled reagents, and customised packaging.

In addition, The R&D team also engages in the development and customised design of in vitro diagnostic reagents for IDS automated instruments.

**Part Time, Working 3 days per week, on a Temporary 12 Month Contract

**Job Purpose

To process external & internal customer orders and to provide a first-class support service for customers and sales teams.

**Principal Accountabilities

- Processing sales order for Direct Customers and Distributors.

- Managing the orders from start to finish, providing everything Customer/Distributor requires.

- Processing customer invoices.

- Setting up new accounts.

- Ensuring that all export activities are processed according to the legal guidelines

- Working alongside RA in making sure the products are Registered.

- Working closely with QA to ensure compliance with all QA procedures

- Liaising with operations for order requirements/planning of stock.

- Liaise with logistics to ensure shipping deadlines are met daily meetings.

- Managing made to order products from Production, working closely with customers.

- Responding to enquiries with standard responses and creating/updating standard responses.

- Assisting in the answering of incoming calls to the Switchboard.

- Addressing Non-Technical complaints, to make sure customers receive timely feedback and replacements

- Processing pricing and maintaining price lists

- Creating quotations/supplying pricing

- Participate in meetings as and when required, representing the department

- Supporting during external Auditing

- Responsible for maintaining the filing system

**Skills, Knowledge and Experience

A very good level of English is required

**Skills

- Good understanding of the sales process.

- Excellent communicator with customers locally and international customers.

- Understanding different global cultures.

- Ability to convey technical information accurately.

- Ability to work on contract from a commercial side with Legal team.

- Good organizational and administrative skills.

- Ability to work to deadlines.

- Ability to work as an individual and as part of a team.

- Able to accept flexibility in working methods

- Good computer and Keyboard skills.

**Knowledge

Understand the principles of sales process.

Good understanding of an ERP system, Microsoft Outlook, Customer Relationship Management database.

**Experience

2 years' experience working in a similar customer care/sales environment.

**Cultural Aspects

- Passion for Customers - We are passionate in understanding our customer needs and dedicated to providing excellent solutions

- Entrepreneurial - We consider the world around us as a set of opportunit