Sales Support Milano

Sales Support
Milano
Lombardia, Milano

Sales Support

**Day to day**:

- Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.

- Customer onboarding: including Anti Money Laundering (AML)/Know Your Customer (KYC) onboarding process

- Effectively communicate and collaborate as a team.

Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with the Team Leader to enable effective management of workflow and ensure compliance with service level agreements.

- Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.

- Ensure that all the managed business is performed in compliance with the local and corporate compliance requirements, with special focus on Anti Money Laundering (AML) legislation.

- Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.

- Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.

- Be accountable for achieving daily, weekly and monthly KPI's and SLA's.

- Complete audit reviews and follow up on deficient transactions.

- Develop and maintain a positive consultative relationship with vendors, customers and co-workers

**All members enjoy

- Two working days per year volunteering for a local charity.

- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

- Flexible hours with possibility to work from home

- Career development opportunities: online learning, member development programs.

**Essentials**:

- Prior exposure to vendor leasing/finance industry.

- 1 to 3 years' experience in sales support within a leasing/finance organization.

- Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.

- Ability to review and analyze information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.

- Strong attention to detail and high level of accuracy and compliance.

- Excellent communication skills (verbal & written).

- Highly motivated to exceed internal and external customer expectations.

- Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.

- Ability to work in a very fast-paced environment.

- Must be a team player

- Language skills: Italian native speaker - near native / Good knowledge of English is a plus

**Extras**:

- Excellent problem-solving skills.

- Effective interpersonal skills.

- Excellent planning & organizational skills.

- Ability to prioritise tasks and work autonomously with mínimal supervision.

- Ability to effectively share knowledge.

- High level of honesty and integrity.

Job Reference: DLLIT00059