Salesforce Administrator And Platform Specialist Milano

Salesforce Administrator And Platform Specialist
Milano
Lombardia, Milano

Company Description

**MET Group **is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

**MET Group **is represented in 15 countries: Austria, Bulgaria, Croatia, France, Germany, Hungary, Italy, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, Turkey and Ukraine.

**MET **Group **is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

**MET **Group **has 950+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *.

**Job Description**:

You will be member of the Group IT team / competence center and based in Milan working together with colleagues in multiple locations.

**Role summary**:

Own user management and data integrity for a multi-country Salesforce solution, ensure compliance with business needs / IT policies, build dashboards / operation reports to support critical decision making, resolve technical and functional incidents, implement continuous improvement changes, collaborate with internal / external partners to keep the platform healthy and sustainable, ensure that the platform is used effectively and efficiently.

**Essential responsibilities**:

- Engage and work with functional / technical stakeholders to help defining Salesforce business requirements and implement changes accordingly by customizing the tool.

- Own user awareness, maintain company-specific knowledge documents, train new employees on platform operations, explore existing / upcoming product features and propose process / functional / technical improvements to leverage capabilities.

- Handle incident / change / service requests in the company standard ticketing system, keep support metrics within target levels, communicate user updates, eliminate recurring issues.

- Proactively own system maintenance tasks (e. g. , security reviews, optimizations, health-checks), follow-through on agreed improvement actions, propose automation opportunities.

**Qualifications**:

- 3+ years' hands-on, in-depth experience in implementing / supporting medium+ complexity Salesforce environments, including post-go-live stabilization and operationalization.

- Bachelor's Degree in Computer Science / IT Application Engineering or an equivalent industry proficiency with practical domain knowledge.

- Fluency in English, practical experience with virtual teamwork and cross-country collaboration in an international / multi-cultural business environment

- Reliability, thoroughness, analytical thinking, strong problem-solving skills, results focused.

- Proven track record in ticket-based support processes, change management, governance.

Additional Information