Sap Hana & Basis Account Manager (Italian Speaker) Lazio

Sap Hana & Basis Account Manager (Italian Speaker)
Roma
Lazio, Lazio

Digital Customer Engagement Manager / SAP HANA & BASIS Account Manager (Italian Speaker)Remote / Permanent / Full-TimeYour Role & ResponsibilitiesWe are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP.

As a Digital Customer Engagement Manager, you will be focused on…Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within the SAP EnterpriseExecuting and supporting problem management and continuous improvementContributing to the liaison with different SAP stakeholders, esp.

Virtual customer success partner involved in the accounts, to ensure customer successSupporting in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. Systematic and faster onboarding of associates: mandatory trainings documentationEnabling continuous delta KTs on new topics and refresher sessions. Qualifications & ExperienceTechnical Skill Set required to perform dCEM tasksTechnical expertise in SAP Basis area with minimum of 6+ years of experience. Good understanding & hands-on experience required in HANA database. Experience in SAP Upgrade & Migration (OS/DB) is mandatory. Experience in SaaS products (Ariba, Salesforce, C4S etc. )

integration with SAP Landscape is plus. Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. Work Experiences4+ years' experience with multi-national software/IT organizations. 4+ Cloud knowledge (e. G.

through Solution Management, Consulting and/or Delivery Program management). 4+ years of SAP Basis S/4HANA knowledge. LanguagesOne of the following languages at C1: Level Fluency in ItalianHow You'll GrowAt HCLTech, we offer continuous opportunities for you to find your spark and grow with us.

We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best.

Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Why Us- We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 226, 000 employees- Our company is extremely diverse with 165 nationalities represented- We offer the opportunity to work with colleagues across the globe- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark- We offer comprehensive benefits for all employees- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respectEquality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.