Sap Support Mm Lazio

Sap Support Mm
Roma
Lazio, Lazio

SAP Support will be part of the E-Services organization, a De'Longhi Group Company that offers 360° IT Services to the De'Longhi Groups and to third part Clients. In the Application team, reporting to the SAP Support Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service).

Main Responsibilities:

- Providing support for SAP MM, WM and EWM Module, troubleshoot and resolve issues & requests within targeted SLA;

- Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation;

- Manages incidents reported by user and follow-up promptly;

- Working closely with different teams (ex: basis, abap, functional) to ensure issues and requests are addressed timely;

- Assist business users in gathering requirement and preparation of Change Request application;

- Prepare functional specification and carry out necessary review with business and functional team;

- Carry out Unit Test, System Integration Test, and its related documentation;

- Support user in carrying out User Acceptance;

- Test Participate in deployment to production and post deployment support;

- Update system documentation and training documents/user manual;

- Provide training to users;

- Prepare internal presentation and proposal whenever necessary.

Job Profile Qualifications:

- Master Degree in Computer Science Engineering, Telecommunication Engineering, Management Engineering or Computer Science;

- Minimum of 3 years of relevant experience of SAP MM/WM/EWM module in a Company and/or in a consulting firm.

Skills:

- Experienced SAP MM/WM/EWM module configuration skill;

- Understanding of ABAP language;

- Service Management;

- Organization;

- Process Management;

- Good interpersonal and communication skills;

- Ability to work independently on assigned projects and activities with agreed deadlines;

- Flexibility, curiosity and willingness to be involved in a challenging, dynamic and inspiring environment;

- Problem solving;

- Team working;

- Fluent in English;

- Availability to travel in Italy and abroad.

Benefits:

- Open to a full remote way of working

- Flexible time and one day-off per month

- Company restaurant

- Technical and soft training

- Job Rotation

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