Sc Cust Svc Assoc Associate Verona

Sc Cust Svc Assoc Associate
Verona
Veneto, Verona

Overview:

Are you interested in a career as Customer Service in PepsiCo?

Are you passionate about cost analysis and reporting activity?

Then now is the time to explore the opportunities of PepsiCo: join us as the next Customer Service Operator.

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our workplace in Scorzè is informal and engaging.

With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

**Your mission**:

In this role you will be a member of our customer service team and you will work closely with the Traditional Trade channel.

**Responsibilities**:

**Your day to day with us**:

- Supervision of Customer Service activity for Face & Call model

- Keep relationships with 3PL, Sales and Administration to provide instructions/order tracking feedback/etc.

- Guarantee relations with IBG Customer Service and Sales Force for Lay's orders to delivery and supervise order interface

- Preparation of meeting with IBG Sales and Franchise Mgr Italia

- Contribute to PO1 model consolidation and for preparation and participation in meetings with Sales and Customers

- Monitor and analyze order flow to find improvement solutions in collaboration with IT team and analyze MT Top Customers performance for TAG (Advantage survey)

- Support Customer Service Mgr in logistic cost analysis, new projects and reporting activity

- Customer service Export - Keep the relationship with Export clients, managing the whole communication process

Qualifications:

**What will you need to succeed?

- Customer Service experience

- Knowledge of Sales & Ops processes

- Knowledge of ERP system (QAD) and reporting tools (Cognos, TMS, etc.

)

- Relationship building capacity

- Flexibility and problem-solving attitude/proactiveness, effective time management

- Fluent English and Italian

**What makes us different?

- Hybrid working model: combination of remote and collaborative office experience to enable innovation

- Flexible work schedule

- Variety of benefits to support your physical, emotional and financial wellbeing

- Professional growth possibilities & learning opportunities

- Volunteering opportunities to help external communities

- Space to be you to promote our Diversity & Inclusion strategy

**Being you at PepsiCo**:

- PepsiCo is an equal opportunity employer, committed to helping people lead healthier lives and supports workforce diversity.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. _

**Planet + People**:

- PepsiCo Positive (_

- pep+_

- ) is how we'll transform the way we create value by operating within planetary boundaries and inspiring positive change for the planet and people in the global food system. _