Scheduler - Italian & English Milano

Scheduler - Italian & English
Milano
Lombardia, Milano

International SOS is the world's leading medical and security services company with over 12, 000 employees working in 1, 000 locations in 90 countries.

Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO's and governments around the world.

**Essential job duties and responsibilities**:

**Please send your CV in English

**Location: Milan

**Salary: 20K€ - 25K€

The WorkSafe Centre of Excellence provides global medical compliance management of essential health screening and vaccination support services to multinational organisations with expatriate populations (employees and dependents) who are required to travel frequently or are assigned to work in foreign countries, and frequently remote locations.

As Scheduler you will have to ensure efficient and effective administrative co-ordination between the WorkSafe Administration team, Providers, International SOS Assistance Centres and the Client.

Key responsabilities

**Case Management

- Manage examination service requests (ESR) on behalf of the QTC VA Programme in line with the relevant operations procedures

- Attend to all ESR requests in a timely and professional manner in co-ordination with QTC VA Programme

- Administrative Teams

- Maintain clear and accurate case notes/records and data capturing within the relevant databases to

- ensure the case reflects the most up to date status

- Ensure ESR's (case) are billed appropriately and secure guarantees of payment/payment letter prior to service delivery to ensure billing department has all relevant information required to process provider invoices

- Assist with the development of the network of service providers, by updating amendments to existing

- service provider details as well as new provider information and ensuring that it is escalated to the Global

- Accreditation Network department

- Ensure medical and personal data confidentiality is maintained

- Immediately act upon any omissions or service failures identified during the course of ESR

- management and ensure appropriate escalation procedures are followed

- Adherence to:

- Proficiency in ESR audits and call reviews scores,

- Adherence to log-in timeframes,

- ESR activity statistics and individual case Key Performance Indicators.

**Internal And External Communication And Relationship Management

- Positively promote Intl.

SOS to other organizations

- Effectively manage and communicate workload and movements to line manager

- Proactively follow up with both the employee and the Client within the agreed periods on each course of action scheduled during the ESR management

- Adopt a one team approach to ESR management / progression of a ESR via effective

- communication with the WorkSafe Team.

**Other

- To attend training, coaching and meetings as and when required.

- There may be a necessity for these to be outside normal working times for which you would be paid

- overtime

- To carry out any other reasonable duties as requested by your line manager

**Qualification**:

- Fluency in Italian and English,

- Experience working within a Customer services environment,

- "Can-do" attitude, results driven and gets things done,

- Computer literate and proficient in the usage of computer software including Microsoft Outlook and Word,

- Able to communicate at all levels,

- Problem solving skills.

**Benefits**:

You will be part of a highly motivated team in an international, dynamic and diverse environment.

You will have acces to an excellent platform for you to grow your personal and professional skillset to build up your own career within an international network across different cultures and countries.

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.

We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2021.