Sea Logistics Customer Care Specialist
Are you a Sea Logistics Operational Care Specialist? Would you like to work for one of the most important Logistics Company in the world?
Your Role
Sea Logistics Customer Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities.
Your Responsibilities
Handle customers request and complaints;
Handle a variation of Export / Import and/or LCL shipments;
Have regular contacts with the customers to define the best practices and offer advice if needed;
Provide customers with quotes in collaboration with your manager or responsible person;
Inform the customer correctly and in time about the course of the shipment;
Follow the course of the shipment from the customer until the port of departure/arrival;
Signal or correct mistakes and resolve issues, ambiguities, incompleteness's that were escalated by employees whether or not in agreement with your direct manager;
Optimize the operational and administrative processes for more efficiency within your department;
Your Skills and Experiences
Bachelor Degree or equivalent in Logistics / Supply Chain Management;
Proven experience in Sea Logistics;
Strong knowledge in Freight Forwarding;
Proven experience in customer service;
Advanced knowledge on industry specific guidelines and adherence to regulatory requirements;
Ability to communicate persuasively whilst demonstrating adaptability and empathy;
Problem-Solving and able to work under pressure;
Languages: Native English and very good verbal and written knowledge of English.
Good Reasons to Join
Since 1890, Kuehne+Nagel is committed to shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. With over 80, 000 employees at almost 1, 300 locations in over 100 countries, we are one of the world's leading logistics companies. The Italian branch is active since almost 60 years and counts 32 locations with 1, 750 team members partnering with more than 3000 clients. Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must to us!
What We Offer
Accidental coverage (at and outside work)
Extra Medical insurance
5 extra days of paternity leave
Remote working enhancement for new parents
1 day off for volunteering activities
Free Tax return support (730)
Free social welfare consulting (e. g. INPS, disability, pension)
1000+ discount on products and services
Special discount on travels with Interline Turismo
Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers
Online workout (e. g. yoga, mindfulness, cardio) + nutritionist
Speexx, your digital coaching platform for language training, for you and someone of your choice
Lots of engagement activities to keep you inspired!
About Kuehne+Nagel
With over 80. 000 employees at some 1, 300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Daniele Rizzo
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