Sea Logistics Operational Care Expert (Operativo GENOVA

Sea Logistics Operational Care Expert (Operativo
Genova
Liguria, GENOVA

Are you a Sea Logistics Operator?

Would you like to work for one of the most important Logistics company in the World?

Your Role

Your Responsibilities**:

- To instruct origin office for booking activities generating highest profit possible and fulfilling customer's expectation

- To complete shipment details in our internal data management system (Carrier/ Vessel, Item description, etc)

- To perform custom clearance activities and ensure duty invoicing and collection

- To coordinate with hauliers and carriers in order to perform delivery activities as per customer's request maximizing our profit

- To update shipment details into internal tools to ensure customer's visibility and respecting operational process

- To ensure a proper communication flow with Customer Care in order to maintain customers updated on shipment status

- To immediately report problems, operation disputes or discrepancies to the direct report and manage 1st level escalation (internal/external)

- To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered - Initiate and resolve any rate discrepancies

- To monitor team's performance and support team in case of need

- To support the Customer Care team in resolving complaints

- To perform financial as per existing guidelines ( invoicing, gp confirmation, invoices acknowledge, fsl preparation)

**Your Skills and Experiences**:

- Import Freight Forwarding background is a must-have

- 2/5 years of experience in Sea Logistics Field

- Fluency in English

- High level of attention to details #LI-CT2 #spedizioni

**Good Reasons to Join**:Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized.

Where the full potential of each employee is realized without exception.

Where those who look, live, love, communicate, think, and lead differently are sought, appreciated and valued.

The only driver of our selection process is to engage the best Talents to keep on going above and beyond to meet the needs of customers, colleagues and communities we belong.