Security Service Technician 2 - Columbia, Sc Firenze

Security Service Technician 2 - Columbia, Sc
Firenze
Toscana, Firenze

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture.

In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are You have a passion for providing world-class service to customers, colleagues and communities.

You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Service Technician.

What You'll Do Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service. Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.

May install, configure, and support a variety of network systems and equipment for assigned projects. Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. Responsible for primarily performing preventative maintenance for installed systems that are typically less complex. Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects. Performs other duties and responsibilities as requested or required. What You'll Need Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted. Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems. Solid programming skills and proven ability to troubleshoot problems and look for solutions. Must be a self-starter and work well with direct supervision. Solid mechanical and electrical aptitude (e. g.

works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). A valid driver's license with a clean driving record. Ability to travel locally to jobsites on a regular basis.

Minimal overnight travel may be required. Company Benefits and Perks Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time OffFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement planCorporate Social Responsibility DayAnd much more…Requirements: Education: High School/GED or equivalent experience

Minimum Experience: 3-5 years servicing, integrating, and programming access control systems

Preferred Experience (but not required):

CCTV experience: Genetec / Avigilon / LenelS2 / Exacqvision / MilestoneAccess Control experience: AMAG / Lenel / Genetec / Software House - C CURE / Lenel S2Intrusion experience: DMP / Bosch / HoneywellSchneider Video Xpert / Access XpertConvergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

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