Senior Client Advisor Milano

Senior Client Advisor
Milano
Lombardia, Milano

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

Jil Sander is looking for the perfect profile as Senior Client Advisor for our Flagship in Via Pietro Verri - Milan.

Main Responsibilities:Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc. Develop and maintain effective one-on-one relationships with customers, using also digital tools. Maintain accurate records of all key customer account activities, and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale. Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors. Achieve established personal and store sales goals by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all product inquiries (direct and indirect) and attempt to convert them to sales. Support operational tasks, be aware of company procedures and systems, and ensure compliance. Act as a role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends, and best practices. Life Skills:Strong communication skills in English (verbal, in person, via e-mail, SMS, etc. ) and ability to handle clients with personal care and empathy. Strong attention to detail. Results-driven and customer-focused. Time management. Problem solving. Omni-channel retail orientation. Flexible availability – including weekends and holidays. Requirements:3-4 years of experience in the luxury fashion industry. Proficiency in Russian would be a plus. Back of House (BOH) knowledge. Proactivity, enthusiasm, fashion knowledge, and problem-solving skills.

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