Senior Client Advisor - Montenapoleone Milano

Senior Client Advisor - Montenapoleone
Milano
Lombardia, Milano

POSITION The Senior Client Advisor represents the Company with clients in our Boutique.

He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer.

He/She cooperates for reaching the qualitative and quantitative goals set in their Store.

Job responsibilities Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction. Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-salesCooperates with colleagues in order to create a positive environment and pays attention to performance levelReceives and displays the products according to proceduresConstantly maintains a tidy working place according to the Company guidelinesIs responsible for the sales process following the Company standardsProvides and maintains a high level of customer serviceManages commercial relations with clients in order to ensure the highest level of satisfaction. Client management & CRM Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand imageManages claims with supervisor supportTurns every touchpoint with customers into a positive situation, always promoting Brand imageCommunicates to the Management the collected information regarding clientsExecutes the follow up of clients' requestsProduct & Visual Participates to product presentationsDeeply knows all products of his/her category and is updated on all the product categories in storeEnsures the appropriate care of the storePROFILE Solid experience as Client Advisor in a luxury boutique (min.

6 years)Alignment with Loro Piana brand and productsStrong luxury touch and approachExcellent interpersonal and relationship building skillsFluent Italian and English

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