Senior Customer Care Specialist Settore Automotive Parma

Senior Customer Care Specialist Settore Automotive
Parma
Emilia Romagna, Parma

Full-timeLegal Entity: Bosch Automotive Service Solutions s. r. lCompany DescriptionAt Bosch, we care; for you, our business, and our environment. Let's turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond 'business'. We're independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Job DescriptionWhat will you take care of ? This position is primarily responsible for the direct contact with Export and Domestic Customers OE and Aftermarket, Order entry & dispatch of goods. Cooperation & support to the Sales people, Account Managers & After Sales Technical Assistance.

in particular you will be responsable to:

Responsible to handle customer orders, check prices, confirm delivery dates, parts, equipment compositions, follow requests, inquiries, correspondence, quotes and the general sales admin work including filing. Coordination of shipments of repairs and warranty replacements. Issuance of RMA (return authorizations). General support and cooperation with sales people and other departments (LOG-PUR-FIN)Assure that daily & monthly sales are reached, following payments from customers in time & that goods are collected before deadline (month end), contact with forwarding agents. Respect of Compliance rules & preparation of authorization forms for creation of new customers, change of payment terms. Submission for approvals. Dealing of customer issues via telephone/fax/e-mail with a promptly timeframe to ensure full customer satisfaction. Execution of launches through SAP (or similar) to the different account networks according to the local NSC decisions. QualificationsWhat distinguishes you? Knowledge of the following languages is required:

Full professional proficiency in English (min. C1)

Professional knowledge of French (min. B1)Educated to degree level, preferably Commercial, export acknowledgeCustomer Service/Care work background (min 4 years)Friendly & comprehensive approach to customersStrong communication skills – written and oralAbility to multi-task and prioritiseAbility to meet results on time, working on deadlinesAbility to work in a team-oriented environment, stress resistantExcellent computer experience: Microsoft Word, Excel, Power Point and SAP (or similar)Additional InformationBosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class.

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