Senior Customer Service Representative Lazio

Senior Customer Service Representative
Roma
Lazio, Lazio

OverviewReporting to Customer Service Associate Manager, the Senior Customer Service Representative will be responsible for performing customer and administrative duties for individuals and departments within the office.

ResponsibilitiesProvides professional customer service to local, East Asia business accounts. Maintains close coordination with sales, marketing, finance, factories, forwarders, and customers on order processing. Responsible for customer service and administrative support to the sales functions, including answering customer inquiries, handling complaints, and order processing. Ensures timely and accurate order processing, delivery schedules, and product shipments, including order backlog management. Handles return orders and claims. Prepares business reports for internal and external customers. Assists in ad-hoc assignments as required. QualificationsDegree preferably in Business Studies or a related subject. Minimum 8 years of customer service and logistics experience in the manufacturing or trading field. Good interpersonal and communication skills in written and spoken English and Mandarin. Strong customer service skills with good problem-solving abilities, attention to detail, and the ability to work independently and act according to circumstances. Honest, punctual, and self-motivated. Proficient in Windows applications such as MS Office, Excel, etc. Experience with SalesForce, ERP systems, SAP is a plus. Experience with online shops is a plus.

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