Senior Customer Support Specialist - English Speaking Tivoli

Senior Customer Support Specialist - English Speaking
Tivoli
Lazio, Tivoli

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies.

We are growing and looking to recruit a Senior Customer Support Specialist - English Speaking in our Cyprus office - a certified Great Place to Work. This is an exciting opportunity to join a global company with a professional, friendly, and results-driven culture. Reporting to: Head of Customer ExperienceResponsibilities:Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email, and live chat. Educate clients on how to use the Company's website and trading platforms. Communicate with clients regarding the company's products and services via telephone, email, and live chat. Assist other departments as needed. Candidate Profile:Computer literacy with excellent working knowledge of Microsoft Office applications. Knowledge and experience in the FX industry. A team player with excellent communication skills. Fluency in English is essential. Knowledge of an additional language will be an advantage. Ability to work rotation shifts Monday - Friday 09:00 - 17:00, 12:30 - 20:30 16:00 - 00:00. Ability to work on public holidays and one Saturday Sunday a month. Our Offer:Welcoming, young, and multicultural team with approachable leadership. Ability to contribute to a dynamic business in a growth phase. High level of autonomy, support of ideas, and opportunity to implement best practices for the company. Continuous personal development, training budget, growth with the company, and opportunity to learn from industry leaders. Competitive remuneration, regular salary reviews, and performance-based incentive schemes. Vibrant company life: from team activities to global celebrations. New beautiful office in an easily accessible location with company-provided fruits, breakfasts, and lunches. Free gym membership and access to multiple sports and wellness facilities. Company-provided parking. Medical insurance after probation period. Journey to FP Markets:Interview with People Function member (30 - 45 min) to assess fit to our culture. Interview with your future manager (45 min - 1 hour) to assess fit for the job and discuss role expectations. Work, grow, and succeed in a professional, rapidly-growing company operating in a multicultural environment!

#J-18808-Ljbffr