Senior Expert Solution Engineer (Telemetry & Troubleshooting Team)
Role purpose: This role is expected within Telemetry & Troubleshooting Team
Coordinates the design, development and deployment of systems and complex solutions across the European markets in line with business needs and the domains and verticals strategy.
Accountable to manage the entire lifecycle of the systems and solutions in area of accountability.
Coordinates the translation & translates business demand into technical requirements and identification of the affected areas.
Checks feasibility of demands with regard to business needs.
Leads of multinational working groups or project teams and coordinates independent and responsible execution of complex programs & projects.
Key accountabilities and decision ownership: Manages the entire project lifecycle, coordinates suppliers during the design, development and implementation phase in accordance to the Delivery Management Process. Accountable for effective Release Management and Capacity Management for accounted systems. Accountable for project / program delivery in time, quality and budget. Active consultancy of internal customers and stakeholders concerning system- / product developments, new market trends and potential improvements. Selects and coordinates suppliers for the design, development and implementation phase in accordance to the Delivery Management Process. Key performance indicators: Customer satisfaction from the assigned markets Timeliness and Quality in Delivery according to requirements of the assigned market Core competencies, knowledge and experience:: At least 2 years professional experience in telecommunication or IT knowledge of local market processes. Knowledge of the OSS Solution Portfolio. Professional leadership competence for the decisive shaping of special topics. Must have technical / professional qualifications: Engineering degree (Bachelor / Master) in telecommunications or computer science or equivalent. Very good communication and information skills. Customer oriented and systematic way of working. Budget owned: Managing project / program budget up to approx. 5 Mio €
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