Senior Front Office Agent Ne

Senior Front Office Agent
Ne
Liguria, Ne

A Senior Front Office plays a crucial role in ensuring the smooth operation of the reception area and providing excellent customer service.

This role is essential for creating a positive first impression and ensuring the efficient operation of the front office.

ResponsibilitiesSupervise Reception Team : Oversee and coordinate the activities of the front desk staff to ensure efficient operations.

Customer Service : Greet and assist visitors, answer phone calls, and handle inquiries in a professional and friendly manner.

Administrative Support : Provide administrative assistance to other staff members, including managing schedules, organizing meetings, and handling correspondence.

Maintain Reception Area : Ensure the reception area is clean, organized, and well-maintained.

Record Keeping : Maintain accurate records and ensure they are easily accessible for review when needed.

Compliance : Ensure adherence to company policies, procedures, and guidelines, LQA standards.

Coordinate Appointments : Schedule and manage appointments for clients and staff.

Handle Mail : Manage incoming and outgoing mail.

Supplier Liaison : Work with suppliers to order and distribute necessary items for the office.

Communication Skills : Excellent verbal and written communication skills.

Organizational Skills : Strong ability to multitask and prioritize tasks effectively.

Leadership : Ability to lead and motivate a team.

Customer Service : Strong customer service orientation and interpersonal skills.

Technical Skills : Proficiency in office software and equipment, knowledge of OPERA PMS System.

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