Senior It Engineer
A Senior IT Engineer is a high-level technical expert responsible for overseeing and driving the development, implementation, and maintenance of an organization's IT infrastructure.
This role requires a deep understanding of various technology systems, strong problem-solving skills, and the ability to lead and mentor junior IT staff. KEY RESPONSIBILITIESESSENTIAL JOB FUNCTIONS – IT Support EngineerReview tickets on a daily basis and respond to only those tickets that were assigned to him that require an on-site presence Never take instructions from the users onsite for IT work, always instruct them to log a ticketIndependent maintenance and organization of the Taino headquarters infrastructureRemote management of the Casalecchio headquarters and other remote sites (servers, network, backup, etc.
)Manage the Windows Server Infrastructure including but not restricted to, Active Directory, Firewalls, switches, monitoring, NAS/SAN, DNS, DHCP, LDAP, Radius, virtualization environment, printers, endpoint security and print servers. Administers and supports email system in a hybrid environment using Office 365. Acquisition, configuration and deployment of new devices and systems based on company needs and growthDialogue and coordination with different departments of the companyTesting and review of policies and documentationAvailability to travel to Bologna 10-20% maximum based on needsPossible sporadic travel to the company's foreign offices (EMEA area) or to customers plants (1-2 per year maximum)Be the main point of contact to our vendors and contractors and assist with maintaining, managing and enhancing the core business systemsAct as "Smart-Hands" for the IT Department for the Taino, Italy siteAssist with the Migration of the current ERP system to Microsoft Business CentralBe able to perform basic and advanced troubleshooting on users laptopsWill be responsible for imaging, configuring and deploying new laptops to user in that officeQUALIFICATIONSEDUCATION:Bachelor's Degree in Information Technology, Computer Science, Business, or a related discipline. Fluent with spoken and written EnglishREQUIRED EXPERIENCE:Experience in similar roles of at least 10 yearsKnowledge of Windows Operating Systems/Windows Server Operating SystemsKnowledge of virtualization systems (Hyper-V, VMware vSphere)Knowledge of networks and protocolsKnowledge of hardware, workstations and laptopsAbility to use web-based and remote working IT tools, browsers, remote connections to systems (RDP, TeamViewer, etc.
)Knowledge of Active Directory, DNS, DHCPBasic knowledge of LinuxKnowledge of Backup systems (Veeam, Windows Server Backup, etc.
)Basic knowledge in CybersecurityBasic knowledge of firewalls and their configurationKNOWLEDGE, SKILLS ABILITIES:Dedication, energy and passion for one's workCollaborative, adaptable and unflappable under pressure; comfortable working in a variety of environmentsMust have strong initiative and ability to work effectively Takes ownership of all tasks and is committed to high quality resultsAbility to multi-task and adapt to changes quicklyAbility to quickly assess situations, multitask, troubleshoot problems, make decisions and follow through to resolutionHigh degree of self-motivation and organization, able to work independently with minimal supervision. Excellent time management and ability to prioritize tasks efficientlyFamiliarity with the Windows operating system and basic Microsoft suite of user applicationsAbility to work in a teamPHYSICAL REQUIREMENTS:While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers and customers.
Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
Must be capable of lifting 30 pounds.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesWe are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.
All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job.
A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
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