Senior Manager Operations Service Management
SENIOR MANAGER OPERATIONS SERVICE MANAGEMENTCOMPANY & ROLE HILIGHTSFresenius Medical Care, worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for aSenior Manager Operations Service Management and Professional Services for the Digital Service Operations team (DSO). The professional will report into VP Digital Services Operations and will manage a team of approximately +10 FTEs based in Germany.
In this role, you will ensure the readiness of the team for the ongoing delivery operational services within the organization.
Apart from that, you will actively and pragmatically demonstrate holistic leadership principles by driving team development and change management to achieve business objectives. You will have a permanent Italian contract, with the availability to work fully remote from Italy. RESPONSIBILITIESDevelop and implement strategic plans for operations service management and professional services in alignment with the overall organizational goalsProvide mentoring, guidance, coaching, and development opportunities for team members. Lead team members to identify and assess risks associated with service operations and develop and implement risk mitigation strategies to minimize disruptionsAllocate resources effectively to meet service demands. Identify and drive change in a forward-looking, solution-oriented and proactive mannerEnsure a strong and motivated team by driving alignment between team members and business goalsDrive team development by identifying and coaching talent and ensuring transparent and participative communicationParticipate in handling incidents and problemsEstablish key performance indicators (KPIs) and regularly monitor and report on the performance of services. Monitor and analyze customer feedback to identify areas for improvement and implement initiatives to enhance customer satisfaction with service delivery. REQUIREMENTSUniversity / postgraduate (Master/Bachelor) degree in IT Technology or similarExtensive professional experience (8 – 10 years) in a similar role within an international company with strong operational expertise as well as expertise in people management and team developmentSeveral years (4 – 6 years) of experience in planning and managing resources to achieve predetermined objectives. Strong communications skills with the ability to communicate effectively across the organizationHands-on mentality with the ability to work operationallyAccountable and proactive with experience in managing stakeholders across the organizationStrong IT skills (MS Office, MS OS, SAP, intranet, MS Server OS, MS SQL Server, Cyber Security)Solid understanding of the basics of e-health, data security and related topicsCurrent knowledge of IT and digitalization with expertise in HL/- and FHIRHigh Language proficiency in English is a must (writing, reading, and presenting)Proficiency in German would be an advantageWillingness to travel as per business requirements#J-18808-Ljbffr
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