Senior Market Manager, Experiences, Rome Lazio

Senior Market Manager, Experiences, Rome
Roma
Lazio, Lazio

Senior Market Manager, Experiences, RomeAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Since our founding, more than 5 million hosts have welcomed over 1. 5 billion guest arrivals in almost every country across the globe.

The "Beyond the Core Products" team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values.

In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.

The Difference You'll MakeAs a Senior Market Manager, you will be responsible for the supply health, quality and growth in Rome, Italy by managing professional host accounts and supply acquisition of high-quality inventory.

Focusing on these responsibilities, you will build Airbnb's strong market presence in your assigned region by collaborating with other teams as the local in-market expert.

As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch.

You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical DayAccount Management Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accountsDirectly manage top-tier accounts to meet and exceed quarterly/annual sales goalsCreate and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your regionMaintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accountsEducate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholdersHold regular optimization calls and business reviews with your partnersDevelop strong and long-lasting partnershipsRespond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidancePartner cross functionally to address optimization bottlenecks. Quality Proven ability to handle operational complexity and ability to maximize the impact of resourcesSupport host community programs in your regionAnalyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase salesAudit supply quality in the field, addressing areas for improvement. Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partnersWork cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market successSupply Acquisition Prospect and onboard new, high-quality supply in your assigned geographyDemand Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your marketFrequent travel is required for this roleYour Expertise8+ years of experience in new sales, account management, and partner support2+ years of hospitality/travel industry experience is a plusStrong time management and prioritization skillsProven track record of being able to effectively work a leads pipeline or book of businessExcellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-personProficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day workHighly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plusThe ability to get things done with constantly changing priorities, projects, and deadlinesAble to travel to assigned markets (when business travel resumes)Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plusProven experience working cross-functionallyAbility to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;Well developed priorities and time management skills. Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;Charismatic self-starter who is resourceful and self-sufficientFluency in English and ItalianLocation This position needs to be based in Rome, Italy due to business demand.

The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

#J-18808-Ljbffr