Senior Project Manager
Senior Project Manager
Milano, Hybrid
About us
Toluna empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business.
Toluna is powered by 2500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500. Together, we strive to push the field of market research toward a better tomorrow.
To complete our team, based in Milano and support our growth in Europe, we are looking for a Senior Project Manager.
The Senior Project Manager's goal is to act as single point of contact, in charge with managing all phases of the project in a productive way, leading to the overall success of the project. The person in this role handles a variety of projects and deals with stakeholders at multiple levels within and outside Toluna.
Responsibilities:
Validate project setup for best user experience and offer/make changes as and when necessary;
Define the project plan details including timeline, resources required and potential roadblocks;
Run and confirm feasibility on assigned projects;
Define the usage of channels based on guidelines to optimize our cost base on a per project basis;
Monitor field progress, problem solving and identification and implementation of solutions;
Be responsible for closing the project on time and on budget;
Closely liaise with clients for projects briefing and post survey information;
Effectively communicate with sales teams and operations teams to ensure customer's needs are met and understood;
Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools.
Required skill set:
University degree, preferably Sociology/Business or Translations with interest in Project Coordination; +4 years experience in client services in MARKET RESEARCH industry;
Mandatory advanced level of English and Italian (written and spoken); German language is a plus.
Experience in working with MS Excel (VLOOKUP, Pivot tables etc);
Demonstrated strong analytical/problem solving and organizational skills;
Ability to handle large volumes of requests with tight turnaround requirements quickly and flawlessly;
Demonstrated ability to multi-task while working independently in a fast-paced environment;
Must be detail oriented, flexible and resourceful;
Must be able to communicate effectively both verbally and in writing.
Our Values:
Acting with ownership: We take initiative, do what we say, and communicate truthfully with our clients and colleagues.
Bringing a forward mindset: We are action-oriented, with a commitment to always strive for excellence.
Collaborating with curiosity: Our approach to teamwork is centered on connectedness, togetherness, and curiosity.
Discussing openly, committing jointly: We communicate openly and respectfully through evidence-based debating that enables us to make timely decisions.
Embracing empathy: We strive to be inclusive and empathetic, understanding others' needs and elevating them.
What we offer:
At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team. We are proud of our staff members and we offer competitive salaries, a wide range of benefits and the chance to progress your career within a truly global organization.
Toluna is an equal opportunities employer. We commit to keeping Toluna an inclusive, respectful, equal, and diverse workplace. One small way we're focused on moving ourselves – and the world- forward.
With +40 million influencers across the globe, we look like you do, like the world does: made up of every ethnicity, social background, sexual orientation, religion, gender, age, or ability.
Join our global team. We welcome big thinking and reward great work.
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