Senior Sales Assistant Milano

Senior Sales Assistant
Milano
Lombardia, Milano

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women's bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That's why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

Our Senior Sales Assistant are the ambassadors of the Maison, in charge of welcoming every guest into the Chloé family. They are a trustworthy advisor to clients and reliable partners for the Maison.

HOW WILL YOU MAKE AN IMPACT? A Client Relationship owner Ensures every client is welcome and well taken care of, taking pride in developing long-term relationshipsIs aware of CRM targets and actively engages in all actions to reach themImplements personalized reach-out campaigns and utilizes all tools available to complete CRM tasks within given timeframeConsistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handlesAn omnichannel business partner Offers excellent customer service and improves individual business performanceUses all omnichannel services available to grow omnichannel salesIs aware of store and individual sales and KPIs targets and actively engages in all actions to reach themActively completes trainings and participates in all commercial activities set by the ManagerIs aware of local trading environment and competitors' activitiesAn Operations Excellence supporter Ensures impeccable store environment and grooming at any time of the dayProactively informs the Manager of any structural repair needed in store to ensure a luxurious environment at all timesImplements all guidelines related to the store and participates in inventoriesSupports after sales clients and follows up to ensure impeccable after sales serviceComplies with established Richemont policies and standardsHOW WILL YOU EXPERIENCE SUCCESS WITH US? Extensive previous experience in WRTWOnboarding and training of new joinersFluent in Italian and English. Arabic is considered a plusExcellent interpersonal, communication, and computer skillsStrong attention to detail with the ability to handle multiple tasks simultaneouslyWHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity.

We foster empathy, curiosity, courage, humility, and integrity.

We care for the world we live in.

YOUR JOURNEY WITH US 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call. 2nd Stage – Interview with the Boutique Manager. 3rd Stage – Interview with the HR Manager. We look for curious people, free-spirited and determined, who want to be part of the Chloé Family. We search for people with a strong emotional intelligence, generous, humble, and smiley with a natural willingness to help others.

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