Senior Sales Associate - Boutique Milano Bardi

Senior Sales Associate - Boutique Milano
Bardi
Emilia Romagna, Bardi

GENERAL ROLE The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring colleagues to portray and embrace Hermès values.

MAIN RESPONSABILITIES Strive to develop sales beyond their own product category to satisfy clients' needs and ensure the most memorable omnichannel experience, in line with Hermès company image and procedures. Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience. Develop and maintain a relevant customer portfolio through proper client discovery and a bespoke experience to establish long-term relationships and develop new clients. Build solid product knowledge, staying updated about novelties, prices, and stock availabilities. Lead complex sales and client requests, manage complaints, and assist clients throughout the entire customer journey, including after-sales activities. Actively contribute to business development through proposals of commercial actions. Collect and update client data in accordance with privacy policy and company procedures. Support operational tasks, be aware of company procedures and systems, and ensure compliance. Act as a role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends, and best practices. PROFILE Bachelor's degree preferably with a fashion/linguistic focus. Fluency in Italian and English; a third language will be considered an advantage. Strong experience in direct sales to clients, preferably in a luxury goods boutique; international experience will be considered a plus. Proficient with Excel and IT tools. Excellent leadership attitude and ability to lead and motivate a team. Professionalism, enthusiasm, dynamism, ease of integration, and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation. Team player mentality to build meaningful relationships and ability to work autonomously. Availability, flexibility, and dynamism to function in a high-paced environment. Determined to be part of a people-centric retail project, requiring a vocation for human values, passion, and a strong aesthetic sense. Original job Senior Sales Associate - Boutique Milano posted on GrabJobs. To flag any issues with this job please use the Report Job button on GrabJobs.

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